Returns & Exchanges

At VIVI, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day window for returns and exchanges on all unworn items. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your workout without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached to ensure they remain in peak condition during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your new exchange items within 5-7 business days.